Reach patients where they actually are—WhatsApp. Automatic reminders, confirmations, and follow-ups that cut no-shows by up to 40%.
Here's the reality: your patients check WhatsApp constantly. Emails sit unread. Phone calls go to voicemail. But WhatsApp? That gets seen within minutes.
Luna taps into this. When someone books an appointment, they get a confirmation on WhatsApp. The day before, an automatic reminder. After their visit, follow-up instructions. All without you lifting a finger.
The numbers don't lie:
- 40% fewer no-shows—because reminders actually get read
- 90%+ open rates—compared to 20% for email
- Instant delivery—no waiting for the mail carrier
- Happy patients—they prefer this over phone calls
- Less phone time for staff—the reminders do the work
- Everything documented—in the patient's chart automatically
Why WhatsApp makes sense in Mexico
Over 90% of Mexicans with smartphones use WhatsApp daily. It's not just popular—it's how people communicate. When your clinic sends a message there, it feels natural. Personal. Not like another automated email from yet another company.
What you can send:
- Appointment reminders—24 hours and 1 hour before
- Booking confirmations—instant when they schedule
- Lab results—secure links, not attachments
- Post-visit instructions—personalized care plans
- Health campaigns—flu shots, check-up reminders
- Payment links—make collecting easier
WhatsApp Notifications: The Complete Guide
Empty appointment slots cost money. Patients who forget cost money. Phone tag with reminders costs time. Here's how Luna's WhatsApp integration fixes all of that—automatically.
⭐ What Luna Can Send
Appointment reminders
24 hours before (you pick the timing)
Instant confirmations
Right when they book
Lab results
Secure links, not file attachments
Care instructions
Personalized for each patient
Health campaigns
Flu shots, check-up reminders
Payment reminders
With secure payment links
1️⃣ Appointment Reminders
This is the big one. Patients forget appointments. It happens. But a well-timed WhatsApp reminder? That sticks. Luna sends these automatically at the times that work best.
When reminders go out
24 hours before
Enough time to reschedule if needed
1 hour before
Final heads-up (optional)
What patients see (in-person visit)
Hi Maria, just a reminder about your appointment with Dr. García tomorrow at 10:00 AM. If you need to reschedule, let us know!
For telemedicine appointments
Hi Maria, your video consultation with Dr. García is tomorrow at 10:00 AM.
Join here: [Video link]
Click the link a few minutes early to test your connection.
2️⃣ Booking Confirmations
The moment someone books, they get a WhatsApp message confirming it. No waiting. No uncertainty. They know it's real.
In-person visits
You're all set! Your appointment:
📅 Tuesday, March 15 at 10:00 AM
👨⚕️ Dr. García
Please arrive 5 minutes early.
Video consultations
Video appointment confirmed!
📅 Tuesday, March 15 at 10:00 AM
👨⚕️ Dr. García
🔗 [Video link]
Save this link—you'll need it to join.
3️⃣ When Plans Change
Cancellations
Nobody likes canceling, but patients appreciate knowing immediately:
Hi Maria, unfortunately your appointment with Dr. García for Tuesday at 10:00 AM has been cancelled. Please contact us to reschedule when you're ready.
Reschedules
New time, instant notification:
Quick update: Your appointment with Dr. García has been moved.
New time: Wednesday, March 16 at 2:00 PM
Questions? Just reply to this message.
4️⃣ Payment Collection
Chasing payments is awkward. A WhatsApp message with a payment link? That's just convenient. Patients can pay from their phone in seconds.
Hi Maria, you have an outstanding balance of $850 MXN for your visit with Dr. García.
Pay securely here: [Payment link]
Questions about this charge? Let us know.
Built-in security
SSL encrypted
Bank-level security
MXN & USD
Whatever currency you use
Tokenized links
Each link is unique and secure
5️⃣ Sending Prescriptions
After the visit, send their prescription directly to WhatsApp. They can show it at the pharmacy right from their phone.
Hi Maria, here's your prescription from Dr. García.
Download it here: [Secure link]
This link expires in 7 days. Questions about your medications? Give us a call.
How we keep it safe
Encrypted storage
PDFs stored securely in AWS
7-day expiration
Links don't last forever
Organized by clinic
Easy to find later if needed
6️⃣ Patient Forms
New patient? Send intake forms via WhatsApp before they arrive. They fill everything out on their phone, you get the data in Luna. No clipboard, no illegible handwriting.
Hi Maria, Dr. García at Luna Clinic has sent you a form to complete before your visit.
Fill it out here: [Form link]
Takes about 5 minutes. This helps us give you better care.
Smart link system
Short links
WhatsApp-friendly URLs
Secure tokens
Each link is unique to the patient
7-day validity
Reusable within that window
⚙️ Setting It Up
Go to notification settings
In Luna: Account → Schedule → Appointment Reminders
You'll see three columns: Email, SMS, and WhatsApp
Toggle what you want
Turn on WhatsApp for each notification type. Want email too? Toggle both. You're in control.
Preview the messages
Click "View WhatsApp template" to see exactly what patients will receive. No surprises.
Quick reference
| Notification Type | SMS | ||
|---|---|---|---|
| 24h reminder | ✅ | ✅ | ✅ |
| 1h reminder | ✅ | ✅ | ✅ |
| Booking confirmation | ✅ | ✅ | ✅ |
| Reschedule notice | ✅ | ✅ | ✅ |
| Cancellation | ✅ | ✅ | ✅ |
🌐 Spanish & English
Luna detects your patient's language preference and sends messages in that language. No manual switching needed.
Spanish
Default for most patients
English
When patient prefers it
Automatic
Based on patient profile
Even dates adjust
Spanish format
28 de octubre, 2025
English format
October 28, 2025
🔒 Privacy & Compliance
How we protect patient data
WhatsApp encrypts all messages by default
Messages use first names only—no diagnosis details
Authenticated tokens, not guessable URLs
Every message logged and traceable
Opt-out always available
About those templates
All our WhatsApp templates are pre-approved by Meta as UTILITY messages. What that means:
- ✅ No special opt-in required—these are transactional messages
- ✅ Recognized as part of healthcare service delivery
- ✅ Built on existing patient-provider relationship
📊 Real Results
We track this stuff. Here's what clinics actually see after switching to WhatsApp notifications:
| Metric | Before | After |
|---|---|---|
| No-show rate | 25-30% | 10-15% |
| Confirmation speed | 24-48 hours | Instant |
| Patient satisfaction | 70% | 95% |
| Payment collection | 60% | 85% |
💡 What that means in practice: A 15% drop in no-shows translates to 3-5 extra consultation hours per week. For most clinics, that's $3,000-$5,000 MXN in recovered revenue every month.
🚀 Ready to Try It?
14-day free trial
No credit card needed
5-minute setup
Templates are ready to go
Local support team
Real people who speak Spanish
Cut your no-shows in half.
Questions? soporte@lunasalud.mx
❓ Common Questions
Do I need my own WhatsApp Business account?
Nope. Luna connects through Twilio's WhatsApp Business API. You don't need to set up or manage anything on the WhatsApp side.
Can patients reply to these messages?
Not yet—messages are one-way for now. Two-way conversations are on our roadmap.
How much does this cost?
WhatsApp messaging is included in your Luna plan. No per-message fees, no surprises.
What if my patient doesn't have WhatsApp?
Luna checks automatically. If WhatsApp isn't available for that number, you can fall back to SMS or email.
Can I customize what the messages say?
The templates are pre-approved by Meta to meet their policies. You can't change the wording, but the dynamic bits (patient name, date, time, doctor) fill in automatically.
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